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I recently had to replace one of the old LG window A/C units I was using to help cool down the ol’ homestead during the summer. It was nearly 5 years old and a hand-me-down from another family member. What I ran into was the way the new warranty systems are rigged to run.

The unit had stopped cooling. Since it was much too late to return it to the store, I placed a call to the number located on the side of the case. A very bored customer service rep told me that they don’t service units that small, but they do provide a refund. Sounds great, right? But there are a few hoops to jump through first.

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