We receive at least 20 emails a week from folks asking us where they can find replacement parts for a tool. So we thought it might be worth a post to explain how we go about finding this information for our own personal needs. This might seem a bit simple to some of you, but the volume of mail we receive indicates that it’s a topic we should address. If you’re already very comfortable finding this information yourself, we’d love it if you’d add your own recommendations in comments for future readers who find the post and can benefit from your experience.
Generally we’ll start with a Google search, something along the lines of ‘[insert manufacturer here] parts and service.” This usually at least gets us in the door in terms of finding where to look next. For example, Googling “DeWalt parts and service” returns the following:
First, it’s important to note that Google will always return advertisements (i.e. links someone paid them to return) at the top of your search results. These are identified as “Ads related to [insert your search terms here],” and are enclosed in a slightly yellowish box, which I’ve labeled #1 above. Despite popular opinion, ads aren’t always necessarily bad, nor are the links you’ll find in Google’s yellow ad box necessarily dangerous to click on. Sometimes (gasp!) companies who spend money on advertising can actually help you. Still, it’s important to factor the reason Google returned the link into your decision-making process.
In this case, Google has returned a top (paid) link to eReplacementParts.com, which does in fact sell DeWalt replacement parts. Though we’ve never used them personally, they look like they might be able to help you if you’re out of warranty and need to buy parts from a third party.
Second, you’ll always find more ads down the right side of your search results. I’ve labeled them #2. These “side” ads are less expensive to buy, so you’ll often find some shady stuff over there. They’re not necessarily shady, but I’d be significantly less likely to head to one of them than I would one of the top ads or (more importantly) the actual search results.
Starting below the yellow box ads, you’ll find Google’s actual search results for the terms you provided. I’ve labeled the start of actual search results #3. If you want to start by talking to (or at least researching) the manufacturer itself, you’ll want to look in these search results for links on the manufacturer’s site, which you can identify by the URL. Just under the #3 arrow, you’ll see that the first link is from the “dewalt.com” domain, which is, in fact, DeWalt’s corporate website. This looks like a great place to start. Clicking this link takes us here:
While the specific sites for each manufacturer will vary, you can see that DeWalt in particular makes finding this information relatively easy. The red arrow I added points to a FAQ including how to find repair centers and other common questions. I won’t walk you through each additional step as they’ll be a little different for each search, but you should be able to take the ball and run with it from here.
About Warranty Information
The subject of warranties is way too large for this post, but a couple of quick thoughts: warranties vary significantly across the industry in terms of what is covered under the warranty, how long the warranty lasts, and especially how you go about obtaining warranty service. You can often find this information on the corporate website as well, but you may have to dig a bit, and you may also have to call the manufacturer’s toll-free number to ask for some help. If you purchased your tool very recently (as in less than a month ago), it might be worth a trip to the store where you bought it, as in almost all cases stores will help you with “defective” products. However, if the tool is more than a month or so old — or obviously heavily used and/or abused — you’ll want to do some research before trucking it back to the store. In general, you may be asked to return the item to the store, return or mail it to an authorized service center, or return/mail it directly to the manufacturer. The manufacturer may or may not cross-ship a replacement or replacement parts. Your mileage will definitely vary.
We hope this helps. Just remember most of all that doing a little research before you start contacting anyone and everyone related with tools will save you a lot of wasted time and effort in the process of getting your damaged/worn tools up and running again — which means less time dicking around with repair and more time in the shop doing something awesome.