Customer service in the power tool industry is an interesting thing. I picture lawyers standing over beaten, hunchbacked representatives who are giving the company line and afraid to commit to any operation or function other than what’s listed in the manual. But recently Husqvarna has taken a unique stance on customer service and started the Answer Army site.
Answer Army is staffed by product experts who seem to actually try to answer the questions you have instead of the ones the company thinks you should have — things like basic maintenance and frequently asked questions are covered, but also things like “I pinched my chainsaw bar on the cut and ripped the chain in half. What do I do now?” or “The motor on my saw seized up; how do I tell what went wrong?”
It’s a good idea they’ve managed to come up with here, if they’re truly responsive to the real problems folks have with their products. We’re hoping Answer Army, after a few months of user interaction, will become a comprehensive tool for keeping you from ‘sploding the saw or removing parts of your anatomy.
In our humblest of opinions, saving the headache of maintenance issues and a few limbs would be worth any time and effort Husqvarna put into it.