I recently had to replace one of the old LG window A/C units I was using to help cool down the ol’ homestead during the summer. It was nearly 5 years old and a hand-me-down from another family member. What I ran into was the way the new warranty systems are rigged to run.
The unit had stopped cooling. Since it was much too late to return it to the store, I placed a call to the number located on the side of the case. A very bored customer service rep told me that they don’t service units that small, but they do provide a refund. Sounds great, right? But there are a few hoops to jump through first.
First you must fax a copy of the original receipt (which was tough to find after a few years), the serial number, and the model number to the LG warranty center. No problem. Then, wait about two weeks for a “letter of refund” that states that you can now go out and buy a new model. After you order another one, you are now “eligible” to send in that proof of purchase and serial and model number, then fax that back to LG, as long as they receive the proof of purchase back in less than 90 days. Once that is all sent in and tucked away, you can now wait for your refund that will arrive in some unspecified period of time.
I’m not saying they won’t do it, but they have managed to stretch it out a long way and they make you feel like you’ve tried to cheat them in the process. The big problem I see is, what if this failed or was faulty out of the box? You’d have spent the cash and now must go spend the same money again for something that didn’t work in the first place. That would really piss me off. As it sits, I still await the arrival of the refund check.