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After two years of service both batteries on our Ridgid 18V Li-Ion drill have now failed. The first battery went south about a month ago and the second died just this week. It’s always a sad thing to see a rig go from the drawer to the shelf of spare parts but that’s what’s happened to it for now.

Here’s our thinking on that: Since each battery for the thing would be about $90 and you almost always need two of them, we decided that this would most likely not be resurrected to working service since the thing only runs $180 for the kit in the first place. Honestly though, if this were our only working drill, less than a C-note would have us back rolling at least for a six months or so.

Either option works, but for now I think our Ridgid 18V has seen its last project for a while.

Street Pricing for Replacement Batteries [Google Products]

 

43 Responses to Death Of A Ridgid 18V Drill

  1. Gil says:

    Umm…. Ridgid replaces your batteries for free.

    • Brian Dengel says:

      Ridgid no longer honors their “free replacement” policy.
      In their policy they use the wording “even cordless batteries in your qualifying RIDGID®Brand hand held and stationary power tools;” This does not include lith-ion battery packs.

      • Tim says:

        I second this. Ridgid is manufactured by Techtronic Industries (TTI) located 1428 Pearman-Dairy Rd, Anderson, SC. TTI is a Hong Kong owned company. I purchased a full set of tools from HomeDepot with a LIFETIME SERVICE GUARANTEE TO INCLUDE BATTERIES. Sometime after 2012 they changed their business plan the conveniently delete many customer registrations including mine so they now can argue you are not registered and therefore have no right to warranty claims. Phuck TTI!

  2. Murph38999 says:

    WHAT IS COVERED UNDER THE LIFETIME SERVICE AGREEMENT:
    The Lifetime Service Agreement on RIDGID® Hand Held Power Tools, Stationary Power Tools and Pneumatic Tools covers all worn parts in properly maintained tools, including normal wear items such as brushes, chucks, motors, switches, gears and even cordless batteries in your qualifying RIDGID®Brand hand held and stationary power tools; and replacement rings, driver blades and bumpers on RIDGID® Brand pneumatic tools for the lifetime of the original owner. This Lifetime Service Agreement does not apply to other RIDGID® Brand products.

  3. Adam says:

    You could always do something along the lines of this, you don’t need to “Improve” the battery as they do, but you can replace the internal batteries for cheap

    http://www.instructables.com/id/Cordless-drill—Improving-the-battery/

  4. apeman says:

    Hopefully you registered for the Ridgid LLSA (Limited Lifetime Service Agreement) that covers batteries.

  5. fred says:

    And they want to convince us that batteries should replace the gas tank in our cars. I guess if you can afford a Tesla battery replacement may be incidental – but what do you do if your fully-electric Nissan or Chevy needs a battery replacement after 2 years of use and costs 1/2 as much as a new car (if the Ridgid Drill example applies)?

  6. russ says:

    Like others have said if you registered for the lifetime service agreement you should be covered. Note: The warranty is not transferable!!! So if you bought it used or didn’t register it within the length of time stated from the date of purchase you are SOL.

  7. John Laur says:

    If you don’t want to do it yourself, you can also have a battery shop rebuild your pack for you and it’s normally much cheaper than a new battery. Also, sometimes they can get nicads to return to life with a little jolt of high voltage. I think my local batteries plus charges about $5 for the jolt service to get a non-charging nicad back to taking a charge and about $30 to rebuild a whole pack.

  8. Toolaremia says:

    @John Laur, these are lithium-ion batteries, which have a tendency to become, ah, warm when subjected to overvoltage…

  9. Sean O'Hara says:

    The warranty is one of the strengths of the Ridgid system to be honest but lol, yeah… it’s a marketing sample with no serial – it’s not going to be covered. 🙂 Excellent thought though.

  10. SharkBreath says:

    I know that Craftsman isn’t well accepted by most tool guys, but I’ve been using their 19.2 C3 system for about 4 years now. No complaints with the batteries at all. I did wear out the drill driver but I got a good deal on a new on Black Friday.

  11. PutnamEco says:

    Re:
    fred Says:
    And they want to convince us that batteries should replace the gas tank in our cars.
    ——
    The requirements for tool batteries is different than for vehicle batteries.
    We ask a lot of our tool batteries that does not contribute to a long life. Fast charging for one. Generates a lot of heat and breaks down the battery fast. Small size means there is no room for built in durability. High amp. draw again generates a lot of heat. I find it remarkable that tool batteries survive as long as they do.

    Fork lift and other industrial use batteries usually last more than ten years of daily use. They are built for long life and durability, at the expense of light weight.

  12. Brice says:

    Li-on batteries are only going to last for about two years no matter what you do. That’s from date of manufacture. I’ve never been a big fan of the tech for tool batteries. They are great for disposable devices like cell phones.

  13. MattC says:

    There are several qualified battery replacement stores/websites that recondition your batteries. This does include new LiOn batteries. I recently used a service on an older B&D drill and went with a longer aH compared to stock. The battery works incredibly well and lasts almost twice as long before discharging. At the very least, you will have a battery with matched cells and equal (if not better) longevity than stock.

  14. donutboy says:

    if only ridgid had service centers and a no questions asked 2 year warranty on batteries…..

    • Brett says:

      Dude… Ridgid Batteries have a no questions asked 3 year warranty if you buy a battery, and a lifetime warranty when the battery is purchased with a drill.
      Ridgid is a no brainer…. Right now, you can get some of the kits for the cost of the batteries and get a charger and drill free, with lifetime warranty. Just buy it, go on line and register it, and you’re set.

  15. Extremeframer says:

    Get the cheaper NiCd batteries. They will fit the drill. I have just about every Ridgid cordless tool and more than half dozen batteries. All the batteries are over 5 yrs old and still working fine.

  16. Brau says:

    “Li-on batteries are only going to last for about two years no matter what you do. ”

    That is precisely why I bought the Craftsman C3 line, because they allow use of either type. I have a new lithium-ion and a new NiCad – the showdown is on to see which tech is the best longtime performer. I have a couple 5 year old C3 NiCads that are still good, so that L-ion has tough competition.

  17. Luke says:

    So what’s the story on the lifetime warranty? Do you have it? Did you register for it? Do you even know Ridgid products have a lifetime warranty?

    It would be interesting to know since this article seems to bash the Ridgid drill…

    Maybe the article should say “Well now I have to buy a new drill since I didn’t register for the warranty” or “Ridgid is going to replace my batteries for free since the drill has a LIFETIME WARRANTY”.

    If you do have the warranty, it would be interesting to know how the warranty/replacement process goes since many people have/use Ridgid.

  18. Jim says:

    Luke,

    Read the thread. “So what’s the story on the lifetime warranty? Do you have it? Did you register for it?” The answer is there.

  19. Bill says:

    I can highly recommend having your battery packs upgraded to NiMH batteries with higher capacities. I had two Ryobi and one Milwaukee packs upgraded by Primecell.com and while not dirt cheap, they were well worth the investment. I actually like using my cordless drills now because they are not constantly close to being run down just from storage. One of the packs was for a portable vacuum (a la Dustbuster) and it is a joy to use now because it is always ready.

    They (Primecell) point out that the replacement NiCd battery packs are made at the same time as the equipment, and if you buy a replacement pack for a four year old drill, the replacement is already four years old as well, in all likelihood.

  20. KMR says:

    I wasn’t aware of the Ridgid lifetime service agreement covering batteries, otherwise it might have influenced our shop tool purchases. However, some research shows that the actual replacement can be hit or miss (at the service centers discretion)… might not be such a deal, if you’re in a position where you need tools all the time and can’t give up the batteries.

    We have some Craftsman C3 stuff and really like it. I bought the 1/2″ 19.2V drill years ago when they first came out and it is the best cordless drill I own… it has put up all the drywall in house #1 and just finished doing all of the drywall in my three car garage in house #2. It is hefty, and working overhead hanging ceiling drywall is a chore using this drill… but it never lacked for power, durability or battery life.

    We also have Hitachi tools in the shop, the Hitachi LiIon stuff is covered by a 10 year warantee. I believe their corded tools are at least 5 years, may be 10 years now. I started with Hitachi reciprocating saw a few years ago for our used parts division (cuts up cars) specifically for the long five year warantee they offered then; we had worn out 3 other brands of recip saws in weeks and months. The Hitachi I bought in 2006 still works fine near the end of 2009. That led me to buy other Hitachi tools for the shop.

  21. lens42 says:

    Maybe for heavy users and pros, lithium is a disappointment, but I can say from first -hand experience they are absolutely great for the hobbiest/tinkerer/fairly handy homeowner. I had a whole set of Matika NiCd/NiMH tools that I finally dumped on eBay because every time I grabbed a tool to do something the battery would be dead. I’d get new batteries and have the same problem within a few months. With my lithium set I never have that problem. They can sit in drawer for many months and still have most of their charge. Now if you are using these things hard everyday I can believe that NiMH batteries might be a better choice because they get charged every day and don’t have to to hold a charge for more than a day, but they are definitely not a better choice for me. I’ll never go back to NiMH or NiCd.

  22. Fabian says:

    Anybody know what the Makita warranty is on their Lithium cells??

  23. rob says:

    1 year on makita and most service centers can test your battery for the date they were made just by plugging them in

  24. Brad says:

    I have read many posts by people who were unsuccessful in getting Ridgid to honor the “lifetime” warranty on tools. Hilti and DeWalt provide a 2-year battery warranty on their lithium-ion batteries and half that for the NiCads. NiMh are the worst batteries which is why they are seldom used by the major drill manufacturers. With lithium-ion the technology provides more power per pound and they keep their charge well when sitting on the shelf. Lithium-ion batteries need proper care and feeding to keep them healthy for as long as possible. Charge them only at room temperature and don’t leave them anywhere that will get hotter than 105 degrees, like in a car or truck cab in the sun. Charge them after use and don’t run them all the way until they die. I get much less than half the use out of one of the mini 1500mAh batteries with the Milwaukee and Makita drills and these are a poor choice for most people even if the light weight is attractive. But batteries are a tiny part of the tool’s performance. Makita’s have weak gearboxes and don’t do well when abused by running at high speed all the time, and Makita and Hitach have chucks that loosen quite easily while drilling. For a compact drill the DeWalt DC760 is the most powerful 18v compact you can get and for the best overall design in a compact get a Milwaukee 2602. For the ultimate in drilling power get either the DeWalt DCD970 with its 3-speed gearbox or the Milwaukee 2611 with its 2-speed gearbox. For people with small hands the new Bosch drills are great and the Bosch chuck has the least runout of any provided with a hand drill (but the smallest selection of lithium-ion powered drills). Be wary of the drill reviews which are usually from 3 or more years ago as a lot as changed over that period of time.

  25. FRED says:

    THIS COMMENT MAKES NO SENSE… RIDGID WHICH I OWN AND LOVE GIVES YOU A COMPLETE LIFETIME WARRANTY ON BATTERIES AND DRILL. DROPPING DRILL OFF ROOF DOES NOT APPLY. I HAVE ALREADY HAD BATTERIES REPLACED EASY BUT TAKES 2 WEEKS. CHECK OUT THE COMPETITORS SUCH AS DEWALT WHEN THE BATTERIES GO YOU PAY FOR THEM.. AT LEAST WITH RIDGID THERE IS NO FUTURE COST .. BEST DRILL FOR THE $$

  26. FRED says:

    FOLLOW UP FORGOT TO MENTION YOU MUST REGISTER WITH RIDGID ONLINE AND MAIL IN RECEPT FOR LIFETIME WARRANTY. ID YOU DO NOT DO THAT THEN THE WARRANTY IS ONLY 3 YEARS. SPEND THE EXTRA 10 MINUTES REGISTER AND HAVE THE DRILL FOR A LIFETIME

  27. Tim says:

    I just had both my Li-ion batteries from a set purchased five years ago replaced under the Ridgid LSA. They were registered properly when bought. The replacements were ready for pickup one day after I dropped off the dead power packs. Very happy with Ridgid.

  28. Mike says:

    Stay clear of Ridgid Li-Ion batteries. Hands down the worst purchase I have ever made. I am on my 8th set of replacement batteries . Its great they have a lifetime warranty but what good is that when every two months they are in for service.

    Don’t believe me? Do yourselves a favour and call an authorize service provider and ask if Ridgid has battery issues.

    First time I took my batteries in to a service provider for replacement. He shook his head and said ” We will be seeing each other often”

  29. Dave says:

    Hate to burst everyone’s bubble but:
    What is Not Covered

    Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ridge Tool shall not be responsible for any incidental or consequential damages.

    NORMAL WEAR AND TEAR:

    Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the RIDGID product may experience normal wear and tear and require service. While normal wear & tear is not considered a “defect” and is not covered by the RIDGID Lifetime Warranty, it is our goal to get your tool back in service a soon as possible. To help expedite this service, Ridge Tool offers a complete assortment of service parts and a network of RIDGID Independent Service Centers to meet your service needs. Our Service Center Network has been Factory Trained to provide quality repair service as well as accurate determination & execution of RIDGID warranty if required. For a complete list of RIDGID Independent Service Centers visit http://www.ridgid.com.

    GGRRR!

  30. Rick Woodcox says:

    If you don’t know how to work the LSA system bring it to any home depot and their should be someone to help you with the exchange of your batteries. LSA is lifetime and that what it means life time.

  31. David says:

    I have a few ridgid tools which I registered properly when purchased. Cordless Drill, table saw and drill press. Even had my drill press serviced under warranty. My batteries went the other day, when I called in for service, they state I am not registered. Just like other user, they deleted my registration and now years later I get screwed. Sent copies of my warranty papers and warranty claim on other tools to them to explain, but no answer.
    Some people get their warranty covered, but I didn’t. It could happen to anyone. Don’t be fooled by Ridgid, they are a different company than they were years ago.
    Don’t spend your money with them, be very careful.

    • Rob says:

      Same here tools registered but they say its not so I have no warranty. Too bad really liked the drill but I replaced it with a makita

  32. MJ Nugent says:

    I tried to get a ridgid battery replaced to a cordless drill and they would not do it. Said they couldn’t find my warranty registration. I had copy of card and everything – still denied. Wrote complaint to Consumer Affairs of Attorney General’s office. Still denied. Ridgid sucks.

  33. PJ says:

    The trick is to print out your warranty list. With that you have all the doc you need to take it to home depo to warranty tools or batteries. I’ve had them since x2 tools 2006 and I just keep adding to my list then print it out and save it.

  34. Chip says:

    I bought the ridged set as they promised lifetime warranty including batteries. They do not honor the warranty. I am still in possession of the ad and documentation of receipt etc. And basically the stores told me good luck call this number. I did they said I did not register. I asked were in the ad or were documentation it says that? If they changed the rules it should not apply to me. My receipt is dated 10/22/00

  35. Tony says:

    I have had a Ridgid 18v drill for 4 years or so. I have 3 battery packs. Twice I have had a battery die, when they do I call my local service centre and they order a new battery pack. They then call me when the battery arrives (about 5-7 days) I then go down and exchange batteries.
    With the new battery I get a slip to register the new battery for the LSA.
    I really is easy But you must register! It was clear when I bought the drill that I had to register the drill, each battery and the charger. Doing this was not a big deal. But it seems many people don’t do it.

  36. Bill Jackson says:

    Someone should come up with the same adapter that skill developed. This is a corded plug-in adapter that simulates the battery. Not for Mobile use much but at least you could still use your unit in your shop.

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