I mentioned a bit of a problem with my Shop Smith band saw that sprang up this weekend. The rubber tires that hold the blade on the wheels basically disintegrated after about 20 years or so, and the bottom one popped off the saw.
I called Shop Smith and was impressed with the service which was both prompt and knowledgeable. The very nice lady on the other end identified the model number of my saw and told me how I could save some cash by ordering a little differently and sent me on my way.
My saw should be back in action in a few days and the tires wound up being about what your average fast food lunch might run. That’s not bad for a machine that’s over a quarter-century old. Of course the folks at Shop Smith call it a “young one” since many of their customers have machines older than my dad.