For the very first time this weekend I had to return something to the local Home Depot. I hate returning things to the store — the entire process depresses me. First, for whatever reason, you realize that the item you spent precious time shopping for isn’t going to work. Then you have to go all the way back to the same store you left not an hour ago. And finally, after waiting for what seems like forever, you get to the cashier who interrogates you as if you’ve just smuggled something illegal into the country. It’s a sad series of events most of the time; however that wasn’t the case this weekend at the Depot.
Not only was there no line on a Saturday afternoon at the return counter, but I was not interrogated, and after the cashier verified that the box was indeed what it said it was, she popped a drawer, gave me my cash back, smiled, and sent me on my way. I was shocked. I had prepared for a battle — what I got was service.
It was like getting a scratch-off win: You don’t really have any more money than you did five minutes ago, but you’re happy. I’m curious if this was a fluke or a common occurrence for the tool-returning masses. What say you, consumers? Is the Home Depot return counter a bastion of sanity, or did I just catch the rare upside of a normally Grinch-like system? Let us know in comments.
Home Depot [Website]