We were in a bind last week in the Toolmonger shop. We couldn’t find the stain we wanted anywhere locally, and we needed it pretty bad to get a project done on time. We swallowed hard and ordered online from Woodcraft. In short, we were impressed.
Woodcraft carries a dizzying array of woodworking items, as anyone who checks out their site can plainly see, but we found the uber swift service to be the real star of the show. After selecting our Red Mahogany Danish oil from the website last Thursday, we paid for it and hoped for the best — but feared the worst. Tales of woe about ordering wood supplies from online suppliers haunted us, but only for around ten minutes. That’s about all it took for Woodcraft’s communication system to kick in.
We received conformation of our order by email first. Then after an hour or two we received word that the order was being filled. Early the next day the tracking info arrived in a third email saying that the items were on the way and should be there Monday. Now keep in mind that the day they sent the tracking info was Good Friday, and our order was supposed to magically show up Monday, the day after Easter.
We were actually figuring we’d see our stain sometime around the second week of never, but Monday rolled around and we did indeed receive our stain. We inspected the order and were happy to see that it was correct and also that it was packed so well, an atom bomb couldn’t have damaged it.
It’s not a miracle that someone would provide great service when we were in a tight jam, but it was completely unexpected. Woodworkers will often tell you that ordering random supplies is very similar to mission impossible, but it was great to see someone on top of their game enough to pull us from the fire — even if we created that fire ourselves by not ordering the stain a week sooner.
Woodcraft [Official Website]