We’ll be the first to admit that we have a pretty strong preference regarding the quality of auto parts stores — at least in our area. That got us to thinking about how the quality we perceive locally might well vary significantly from state to state and locality to locality.
So we thought we’d ask you: What’s your favorite auto parts store, and why do you like it so much?
Here in North Texas, we’ve had nothing but bad luck with AutoZone. While the stores are ubiquitous, the parts aren’t. We had difficultly finding basic parts for a variety of common vehicles at our local stores, and it’s been our experience that most of the people at the shop can offer very little in terms of personal experience (read: ideas beyond what’s in the computer). Our customer service experiences have been mediocre at Napa, but they’ve almost always had the parts we need — which is what really counts.
Actually, we’ve had the best luck with O’Reilly’s here. Generally there’s at least one person in the store that was able to point us in the right direction with some of our more difficult questions, and they stock a lot of parts. Best yet, they can almost always ship between stores on the same day, which is a big help.
So what do you think? Let us know in comments.