Black And Decker CMM1000 Mower Recall
By Brad Justinen
Black & Decker issued a recall on its CMM1000 24V cordless electric lawn mower about two years ago — not a recent recall, but it’s still in effect. Last summer, I found one of these mowers on the side of the road with a sign on it that said ‘Free’. After taking it home, I couldn’t get it to work and figured that’s why it was on the side of the road. While searching for a user’s manual on B&D’s website, I came across this recall. I called up Black & Decker, and sure enough, my model was covered.
The recall involves mowers labeled TYPE 1 through TYPE 4. If you have a TYPE 5 mower you’re already in the clear. According to Black & Decker, “an electrical component can overheat, damaging the lawnmower, and it poses a possibility of a fire hazard. If your mower is included, STOP USING IT IMMEDIATELY and call 1-866-229-5570.” You can call them anytime between 8:00 a.m. and 4:30 p.m. Eastern Time, Monday through Friday, to arrange for a free repair.
I my case, I drove my mower to B&D’s repair facility about ten miles away. They repaired the (now working) mower and even threw in the missing plastic key for free. If you don’t live near a B&D repair facility, they’ll send you a prepaid box so you can ship it in for repair. In some cases, I’ve even heard of Black & Decker returning a brand new mower — but don’t get your hopes up like I did.
CM1000 Recall [Black and Decker]
Recall Page [Black and Decker]
April 3rd, 2008 at 12:29 pm
I’ve been thinking of getting one of these. How do you like it?
April 4th, 2008 at 8:59 am
A coworker turned in one to local B&D service center, said a few days later, he found UPS had left a large Box on the porch, B&D had replaced the mower.
He said it’s good if you have a normal size lawn, bigger lawns the battery run down before you are done.
May 18th, 2008 at 1:47 pm
i have one of those mowers and the battery has several large cracks on top. do you suppose the recall has something to do with it? thanks. got it at a garage sell.
August 18th, 2008 at 8:46 am
Thanks! I have one of these that stopped working and it gets HOT as blazes when you hook up the charger! I didn’t know about the recall until now. Thank you for posting it. I’ll take the mower to a B&D dealer tonight!
October 30th, 2008 at 9:41 am
I am an eco-researcher and have stumbled across the CMM1200 cordless mower. I really like the mower and feel that it can be used on
almost any yard now.
We should all do our part to save the enviroment and encourage the growth of the solar and wind power industries. Cordless electric lawn
mowers go a long ways towards these goals. I recently purchased the Black & Decker Cordless Electric Lawnmower the CMM1200. In the
review I describe how to upgrade the mower to mow over 9,000 SQFT! I hope my review will help you make a decision about our future.
http://www.epinions.com/review/Black_Decker_19_In_24_Volt_Cordless_Mulching_Mower/content_445899312772
November 11th, 2008 at 3:00 pm
I also have the cmm1000. Bought it in 2005. Great mower! Then I found out about this recall from this site. Thanks! I brought it into my authorized B&D repair shop three week ago and just picked it up today. To my surprise, they pretty much gutted everything and rebuild it to the cmm1200 model. It now looks identical to a cmm1200 even with a new sticker that says cmm1200. Even better, I opened up the mover and they replaced the battery!!! Wow I pretty much just got a new mower for free.
Thanks B&D!
December 23rd, 2008 at 4:00 pm
i also have a cm1000 but it is a type 5, the problem is every time i hit a thicker patch of grass it dies on me and i have to wait for it to reset itself, any suggestions!
thanks
July 5th, 2009 at 10:22 am
I have the cmm1000 type 5 & having trouble. Just out of warranty of course. I thought the batteries needed replaced(wrong) after 2 years as it doesn’t hold the charge & runs out of power in about 10 minutes. The nearest service center is quite a ways away & the expense isn’t feasible. The problems must be in the electronic board in the top of the mower. Any suggestions?
July 23rd, 2009 at 11:44 pm
[...] Originally Posted by The Atomic Ass Any idea what part that might be? I saw nothing broken, at least nothing other than the batteries. It is just described as "an electrical component". Here is more information, including how to tell if yours is fixed Toolmonger » Blog Archive » Black And Decker CMM1000 Mower Recall [...]
September 4th, 2009 at 1:22 pm
Owned 2 Black&Decker mowers. Have been satisfied with both. Our CMM1000 was purchased back in 1999. Had to have battery replaced because I forget to replug it one winter. This year, 2009, it was about on it’s last leg. I had alot of duct tape bandages on it. Did some wheel maintenance. The back ground flap was wore out. And it just didn’t carry much of a charge.
Took it to B&D’s Dewalt Service Center for recall. It was returned and looked good. About the only thing they didn’t replace was the lower deck, motor, and tires. It had been transformed into the CMM1200.
This mower is great for smaller yards. No gas, oil, air filters, and NO NOISE to speak of. Catches grass well and mulches if you want. EZ deck height adjustment too. Can mow on Sunday mornings and not offend anyone (live in the bible belt) Aaahaha.
October 20th, 2009 at 12:14 am
Anyone who ownes a cmm1000 type 4 electric lawnmower that is unfixable want to sell me the grass bag? I live in Sacramento, Callifornia. Please reply ASAP.
Thank you everyone,
Ken
dealtonaga@yahoo.com
November 1st, 2009 at 2:39 pm
Brad, if you still need the manual, there is a downloadable PDF of it at Amazon:
http://ec1.images-amazon.com/media/i3d/01/A/man-migrate/MANUAL000069594.pdf