Black And Decker CMM1000 Mower Recall
By Brad Justinen
Black & Decker issued a recall on its CMM1000 24V cordless electric lawn mower about two years ago — not a recent recall, but it’s still in effect. Last summer, I found one of these mowers on the side of the road with a sign on it that said ‘Free’. After taking it home, I couldn’t get it to work and figured that’s why it was on the side of the road. While searching for a user’s manual on B&D’s website, I came across this recall. I called up Black & Decker, and sure enough, my model was covered.
The recall involves mowers labeled TYPE 1 through TYPE 4. If you have a TYPE 5 mower you’re already in the clear. According to Black & Decker, “an electrical component can overheat, damaging the lawnmower, and it poses a possibility of a fire hazard. If your mower is included, STOP USING IT IMMEDIATELY and call 1-866-229-5570.” You can call them anytime between 8:00 a.m. and 4:30 p.m. Eastern Time, Monday through Friday, to arrange for a free repair.
I my case, I drove my mower to B&D’s repair facility about ten miles away. They repaired the (now working) mower and even threw in the missing plastic key for free. If you don’t live near a B&D repair facility, they’ll send you a prepaid box so you can ship it in for repair. In some cases, I’ve even heard of Black & Decker returning a brand new mower — but don’t get your hopes up like I did.
CM1000 Recall [Black and Decker]
Recall Page [Black and Decker]
April 3rd, 2008 at 12:29 pm
I’ve been thinking of getting one of these. How do you like it?
April 4th, 2008 at 8:59 am
A coworker turned in one to local B&D service center, said a few days later, he found UPS had left a large Box on the porch, B&D had replaced the mower.
He said it’s good if you have a normal size lawn, bigger lawns the battery run down before you are done.
May 18th, 2008 at 1:47 pm
i have one of those mowers and the battery has several large cracks on top. do you suppose the recall has something to do with it? thanks. got it at a garage sell.
August 18th, 2008 at 8:46 am
Thanks! I have one of these that stopped working and it gets HOT as blazes when you hook up the charger! I didn’t know about the recall until now. Thank you for posting it. I’ll take the mower to a B&D dealer tonight!