Comments on: Woodcraft Delivers http://toolmonger.com/2008/04/01/woodcraft-delivers/ All tools. All the time. Your source for news, information, and reviews of hand tools, power tools, and tools of all kinds. Sat, 30 Aug 2008 02:02:41 +0000 http://wordpress.org/?v=2.6.1 By: Jason http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-269007 Jason Wed, 02 Apr 2008 13:49:14 +0000 http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-269007 That's great service but Woodcraft is hardly the only place that offers it. I've experienced the same type of service from Lee Valley, Craft Supply and others. That’s great service but Woodcraft is hardly the only place that offers it. I’ve experienced the same type of service from Lee Valley, Craft Supply and others.

]]> By: Ian http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268269 Ian Tue, 01 Apr 2008 22:43:20 +0000 http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268269 I had a great experience with Woodcraft last year. I ordered a few items and when the box arrived, two of the small parts were missing from it. I called Woodcraft and the lady apologized, recalled my order information, and sent the missing items with the comment that "oh, they must have forgotten to include them in the order." She did not question whether I had accidently thrown them away and did not in any way imply that I might be dishonest. It was refreshing, especially since it was my first order from them. I was much more impressed that I would have been if they had not made the mistake in the first place. I had a great experience with Woodcraft last year. I ordered a few items and when the box arrived, two of the small parts were missing from it. I called Woodcraft and the lady apologized, recalled my order information, and sent the missing items with the comment that “oh, they must have forgotten to include them in the order.” She did not question whether I had accidently thrown them away and did not in any way imply that I might be dishonest. It was refreshing, especially since it was my first order from them. I was much more impressed that I would have been if they had not made the mistake in the first place.

]]> By: Fred http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268195 Fred Tue, 01 Apr 2008 20:47:54 +0000 http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268195 I stop in from time to time at one of their stores (independently owned and operated) in Towson Maryland - when I'm down that way to visit my daughter. We share the same birthday month - so I usually have a 10% birthday discount card for Woodcraft. I like woodworking as a hobby - even though I do more plumbing and general carpentry as a business. When I returned home about 1 week later, I noticed that I had been double charged for an item that was part of a fairly large order. There were multiples on several items that were correct - but not on this item. I called the store - got great service - they applied a credit to my charge card account - and a few weeks later I got a small gift from them with a note apologizing for the error. They sold me on Woodcraft. I stop in from time to time at one of their stores (independently owned and operated) in Towson Maryland - when I’m down that way to visit my daughter. We share the same birthday month - so I usually have a 10% birthday discount card for Woodcraft. I like woodworking as a hobby - even though I do more plumbing and general carpentry as a business.
When I returned home about 1 week later, I noticed that I had been double charged for an item that was part of a fairly large order. There were multiples on several items that were correct - but not on this item. I called the store - got great service - they applied a credit to my charge card account - and a few weeks later I got a small gift from them with a note apologizing for the error. They sold me on Woodcraft.

]]> By: robdew http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268145 robdew Tue, 01 Apr 2008 19:39:38 +0000 http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268145 The non-standard script-only navigation on the woodcraft site keeps me away. As well as the cashiers in the stores badgering you for personal information. Good deal on brad point bits though. :) The non-standard script-only navigation on the woodcraft site keeps me away. As well as the cashiers in the stores badgering you for personal information.

Good deal on brad point bits though. :)

]]> By: Frank Townend http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268130 Frank Townend Tue, 01 Apr 2008 19:25:37 +0000 http://toolmonger.com/2008/04/01/woodcraft-delivers/#comment-268130 Good company. I'm also lucky enough to have a few local locations, each with plenty of stock on hand. Good company. I’m also lucky enough to have a few local locations, each with plenty of stock on hand.

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