Comments on: Material Source: CableOrganizer.Com http://toolmonger.com/2007/12/06/material-source-cableorganizercom/ All tools. All the time. Your source for news, information, and reviews of hand tools, power tools, and tools of all kinds. Mon, 23 Nov 2009 18:51:54 +0000 http://wordpress.org/?v=2.6.1 By: Dan http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178338 Dan Wed, 12 Dec 2007 20:52:57 +0000 http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178338 UPDATE: Shaun at CableOrganizer.com called to inform me that the remainder of my order will be shipped to me overnight. He also explained the error and apologized. I truly believe that the original snafu is not indicative of how CableOrganizer operates. The rapid communication and correction of the problem clearly tells me that this company appreciates my business. Please -flat out- disregard my original post. This is a solid company with a great customer service department. I will gladly recommend them and do business with them in the future. UPDATE: Shaun at CableOrganizer.com called to inform me that the remainder of my order will be shipped to me overnight. He also explained the error and apologized. I truly believe that the original snafu is not indicative of how CableOrganizer operates.

The rapid communication and correction of the problem clearly tells me that this company appreciates my business.

Please -flat out- disregard my original post. This is a solid company with a great customer service department. I will gladly recommend them and do business with them in the future.

]]> By: Dan http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178185 Dan Wed, 12 Dec 2007 16:50:49 +0000 http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178185 Juan was not kidding. CableOrganizer contacted me immediately and discovered the shipping error. I do appreciate the quick effort to resolve my problem. Their communication and extra effort has caused me to re-think my initial observation of their service. Even in this day and age mistakes do happen. I believe that CableOrganizer.com deserves a more fair judgement than my initial one. Not too many companies would immediately step up and try to resolve the problem so quickly with immediate attention and communication. My apologies for the quick rush to what turned out to be an unfair judgement; and thanks for the effort to make it right. Juan was not kidding. CableOrganizer contacted me immediately and discovered the shipping error. I do appreciate the quick effort to resolve my problem. Their communication and extra effort has caused me to re-think my initial observation of their service. Even in this day and age mistakes do happen. I believe that CableOrganizer.com deserves a more fair judgement than my initial one. Not too many companies would immediately step up and try to resolve the problem so quickly with immediate attention and communication. My apologies for the quick rush to what turned out to be an unfair judgement; and thanks for the effort to make it right.

]]> By: Juan from CableOrganizer http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178169 Juan from CableOrganizer Wed, 12 Dec 2007 16:08:42 +0000 http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178169 Dan, I sincerely apologize for your negative experience with us. A customer service representative will contact you shortly to alleviate the problem you have had with your order. Again, I apologize for the major inconvenience of not receiving your shipment promptly. Dan, I sincerely apologize for your negative experience with us. A customer service representative will contact you shortly to alleviate the problem you have had with your order. Again, I apologize for the major inconvenience of not receiving your shipment promptly.

]]> By: Dan http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178118 Dan Wed, 12 Dec 2007 14:29:49 +0000 http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-178118 I decided to order a few items from CableOrganizer.com based on the recommendation of this website. In my opinion it was a large mistake. The order was nothing special - a few hand-tools, some patch cords and some cable-management items. I recently received a partial order with no communication regarding the status of the remainder of my order. I emailed their customer service department and was given additional tracking information. The tracking info stated that delivery would be made in Jacksonville, Florida the following day. I live outside of Chicago, Illinois. I wrote back to their customer service department to try to straighten this mess out and I am still waiting for a response. I cannot, in good faith, recommend this company to anyone, nor will I ever order from them again. It's been nothing but a big headache. I decided to order a few items from CableOrganizer.com based on the recommendation of this website. In my opinion it was a large mistake. The order was nothing special - a few hand-tools, some patch cords and some cable-management items. I recently received a partial order with no communication regarding the status of the remainder of my order. I emailed their customer service department and was given additional tracking information. The tracking info stated that delivery would be made in Jacksonville, Florida the following day. I live outside of Chicago, Illinois. I wrote back to their customer service department to try to straighten this mess out and I am still waiting for a response. I cannot, in good faith, recommend this company to anyone, nor will I ever order from them again. It’s been nothing but a big headache.

]]> By: Frank Townend http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-174090 Frank Townend Fri, 07 Dec 2007 02:07:06 +0000 http://toolmonger.com/2007/12/06/material-source-cableorganizercom/#comment-174090 I totally agree Stuart. Great company, great prices and selection, very good to deal with. Nice post! I totally agree Stuart. Great company, great prices and selection, very good to deal with. Nice post!

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