Dewalt Service Net: Manuals, Drawings, And Parts For Your Power Tools
By Benjamen Johnson
Looking for a new charger for that obsolete Black & Decker multi-tool? Did you take your Dewalt vacuum apart and can’t get it back together now? Dewalt Service Net can help. If you own any Black & Decker, Dewalt, Porter Cable, or Delta Power tools you should bookmark this site. Services available include instruction manuals, product explosion drawings, parts lists and ordering, and service center locations.
Recently redesigned, Dewalt Service Net seems now to be more focused on selling you service. Before the redesign, it was easier to find information about your tool. Now there are no menu options for finding information related to your tool. But the information is still there: to find information on the new site, you have to enter your part number in the practically hidden search bar in the upper left corner.
There are still a few bugs in the site, too. The exploded art doesn’t seem to be working right and the product manual links don’t go anywhere, but parts lists are working and you can add parts to the cart. Before the redesign these features worked but the site was somewhat sluggish. The site is still sluggish, but hopefully this is on the list of bugs to squash.
Bugs aside, though, Dewalt Service Net is still a great resource when you need to repair that broken power tool.
Dewalt Service Net [Corporate Site]
October 17th, 2007 at 8:48 pm
I agree that parts can be ordered on ServiceNet. Parts and diagrams, and your order can be found there. But, after two completed attempts at trying to fill just one order, not including phoning the same order and talking with a live person, still no follow-through. No order; no processing of credit card. Nothing, except an email confirmation of my second attempt. Then nothingness.
Today, I went over to the Houston local Dewalt, etc. service center and they said the site was doing badly (to which I certainly agreed), but promised the site would be running well by this Friday. Too late for me.
I would say my experiences with the Dewalt ServiceNet is about as bad as it gets on the Internet. Be very afraid.
October 18th, 2007 at 8:25 am
Hank
I’m sorry you had such a bad experience. Those questions at the start of the article are actually things I have done with Dewalt Service Net (Well the vacuum was B&D, but I didn’t wan’t to use them twice).
I ordered the B&D part about a month ago for my brother in law. With shipping they were the cheapest source. I had no problem with their ordering system and he received the charger in about a week. Mind that this was before they “Redesigned ” the site.
I hope that they fix all their problems. It would seem like a shame to lose what I have found to be a valuable site.
October 22nd, 2007 at 9:09 am
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